This collection of plugins is all about helping your customers and potential customers, we have chosen over 50 plugins for customer support, help desks, live chat and more. Providing live chat on your website has been proven to help sales as site visitors who are potential customers can get fast answers to any questions they may have about your products or services, this can also help you identify areas where your website needs improvements or clarifications of facts.

By using a help desk plugin, this can actually cut down on support costs as you can maintain some frequently asked questions ( FAQs ), and make this database of questions searchable. A ticketing solution will help you keep track of support queries and assign them to different support representatives. You can also create automatic answers to the most common questions asked.

WordPress is a great platform for building websites but there has been a growing trend to also use it more as a base for different kinds of apps, this was enabled when it introduced custom post types – a powerful feature that opened it up to all kinds of different applications. Its not possible to use WordPress to power your customer support section of your website using a plugin, you can use a stand-alone installation of WordPress or add the plugin to your existing website.

Take a look below at the Free and Paid options for adding customer support to your website via live chat, help desks, ticket systems, FAQs and more.

WP Flat Visual Chat

WP Flat Visual Chat is a plugin using which you can easily add live support to your website with the amazing twp-way desktop remote viewer. Using this plugin you get to make your website really efficient and with its six months support you get to actually add amazing features to your website.



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iSupport

iSupport is a really smart and intuitive live chat plugin that you can easily add to your website. Using this plugin you get to add the much wanted customer sales and support system through the live chat option. When you customers initiate the chat the chat box will open on the left side in the form of a side bar. Through this plugin your operators get to chat with more than one client at a time ensuring efficiency and helping you save time as well. Different chats appear in different tabs and auto answer appears in the tab relative to the question that has been asked.



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82 Live Chat

82 Live Chat is a live chat plugin for customer support that you can add to your website. Using this plugin you get to make use of amazing features like the cross browser, high level of customization, sound/title alerts for new chats, offline message feature and live automated chat plugin as well. In addition to that this plugin allows users to manage multiple chats at a time and talk to more than one person in different chat tabs. The plugin has a simple and elegant design and promises efficient chat management.



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Knowledge Base

This WordPress plugin allows users to build customer self-service help-desks. Using Knowledge Base you get to create a treasure of articles for your website and answer all major customer questions beforehand. This plugin serves as the actual knowledge base and works as a complete support centre and provide internal company documentations and wiki among other things as well.



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Catchers

Catchers is a WordPress plugin that helps you create a powerful and efficient ticket system in the admin area of your website. With each request that is sent to your customer support system that automatically turns into a ticket for the helpdesk. Using this plugin you can also categorize and prioritize the tickets and later assign those tickets to the people responsible in your team. The ticket is so organized that your agents all become aware of who’s working on what ticket so you don’t have to worry about one ticket being assigned to multiple people.



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PixelMenu

PixelMenu is a plugin that is brought to you by PixelBin which is a popular and leading design and development agency. The plugin is really easy to use and is really simple and comprehensive to use that helps build mega menus with the visual drag and drop builder.



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VisitorChat

Visitor Chat is a ClientEngage plugin that provides a fully-featured real time chat options for your website. The plugin has a really simple and comprehensive web-based administration that allows you to communicate very easily and conveniently with all your visitors. This chat plugin comes with a windows based client chat pop-up that notifies you whenever you get a message through the windows tray so you can easily start chatting instantaneously without having to visit the visitor chat’s admin-interface.



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DW Knowledge Base

This plugin is a premium WordPress plugin using which you can easily bring a complete knowledge base to your website. The plugin helps you provide your users with the ultimate website use experience with a number of very flexible layouts and very simple and clean designs that add to the appeal of your website. The plugin is compatible with all your existing WordPress themes and makes your website smarter and more efficient.



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Quip Support

The ultimate plugin using which you can add customer support to your WordPress dashboard, QuipSupport is everything that you can possibly want. This plugin helps you add a complete ticketing solution to your website implying that your customers get the most friendly experience with all their queries answered through the pre-built customer support system. Backed by the QuipCode support guarantee, this plugin actually very smartly and intuitively pleases your customers and ensures maximum customer satisfaction as well. Using this plugin you get to respond instantaneously to all emails, fix all problems and please your customers with feedback and suggestions as well.



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Multi Helpdesk Ticket System

The multi helpdesk ticket system is a plugin that ensures maximum consumer satisfaction and promises to provide all your customers with the ultimate website experience. This plugin can be added directly to your website dashboard and is the ultimate ticketing solution for all your customers’ queries and questions. Backed by the amazing QuipSupport this ticketing system makes sure that all the questions and emails you receive are answered efficiently with ease and professionalism.



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Contact Form 7 Fast Templates

Contact Form 7 Fast Templates is a plugin that shows its functions very obviously from its name. Using this plugin you get to enjoy seven different kinds of contact form templates that you can add to your website very easily and quickly.



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Support Center

Support Centre is a very efficient plugin that allows you to create a complete custom support system for your users. Using this efficient support centre you provide your users with really easy access to all the documentation and tips regarding the content on your website. With this plugin you get to even create support centres related to specific posts as well in addition to the freedom to create custom posts and a single support centre that is applicable for the whole website.



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Chat X

Chat X is plugin that makes use of the Firebase for the realtime platform to provide your users with the ultimate fast and reliable chat experience. Chat X doesn’t make use of existing resources like the AJAX chats usually do. During the chat communication the firebase stores all your data for the time being and removes it once the chat ends. This way you get to store the data in your server without using up too much of the server resources.



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Web Consult Pro

The Web Consult Pro plugin is designed to make sure all the questions that you receive regarding your website are answered efficiently and quickly. The plugin very amazingly manages the online assistance, customer support and FAQs section of the website. In addition to that the plugin is super easy to setup and install. The pluin also adds two extra widgets and also enables the WebConsultPro- Consultant user types. To top it all off the plugin also comes with a really simple and user friendly interface so you can easily manage all questions and queries.



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Free Customer Support Plugins

Formilla chat and marketing

Formilla chat and marketing plugin is a customer support plugin for websites with WooCommerce integration. Using this theme you get to add free live chat and marketing automation to your website. In addition to the online chat support, this plugin also makes your website easy to navigate and makes it easier for users to view the shopping cart as well.



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Wp Ticket

WP Ticket is area really user friendly helpdesk and customer support based ticket management system using which it becomes easier for you to receive, process and answer all your service requests in very little time. WP Ticket can be used in mixed, public or private modes and can also employ all modes at the same time as well. Using this system of organization you can offer private ticket submission for all the users that are logged in and public tickets for all guests.



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Userdeck

Userdeck is a plugin that is ideal for providing customer support to your website. This plugin helps create a system of ticketing using which customers can reach out to you through your email and widgets that are embedded. In addition to that the inline widgets serve as a contact form/ticket portal using which users can easily manage tickets from the control panel. This plugin integrates with the WordPress website to authenticate and track the user name and emails on the tickets.



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Quip Support Free

Using Quip Support you get to create a complete Help Desk to your website using which you can manage all your customer support queries right from your dashboard. The plugin holds a complete ticketing solution that responds to all the queries of your customers and gets back to them with ease and efficiency. Using the built in knowledge base that this plugin comes with your customers help themselves saving you a lot of time and money.



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oFeatures Customer Service

Features Customer Service is a plugin using which you get to add a lot of great features to your website including the live chat, ticket system, contact form, click to call and feedback system as well. Using this plugin you get to manage all your customer service queries easily and efficiently. This plugin also adds a number of features to your website including the live chat, text system, click to call, contact form and the guestbook for your website.



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Casengo Live Chat Support

The Casengo Live Chat Support plugin helps you add an amazing live chat feature to your website or blog with a single click. The Casengo live chart support allows you to not only keep up conversations with your customers bu also lets you answer questions, queries and emails directly from your website. The perfect combination of live chat and email this plugin allows users to make the best of both features with a quick installation process in very little time.



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Provide Support Live Chat

The Provide Support Live Chat plugin allows you to add a really fast and efficient live chat feature to your website. With a really simple one click installation process you get to stay in touch with all your customers and get back to them for all their queries and questions. This plugin is one of the most reliable and accessible live chat plugin and helps to provide users with a really intuitive and smart customer support system.



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Live Support Desk

The Live Support Desk is a live chat plugin that you can easily add to your website with only a one click installation process. The Live Support Desk plugin helps you engage your very own support team to get back to all your customers’ queries and questions in a really efficient way. With the customer satisfaction that this plugin provides you get increased sales and profits as well.



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Reamaze Helpdesk & Live Chat

Reamaze Helpdesk and Live Chat is a plugin using which you get to add instant customer support and knowledge base to your website. The perfect plugin for your WordPress or Woocommerce website, using this plugin you get to stay in touch with all your customers. In addition to that this plugin allows you to get back to your customer’s emails as well.



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WP Support Ticket

WP Support Ticket is a plugin that allows you to create your very own customer support system through a very easy installation process. This plugin allows you to generate support tickets whenever assistance is required. In addition to the categorization that ticketing provides customers also get notifications whenever you even reply to your customers queries as well.



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onWebChat

onWebChat is a plugin that provides amazing customer support to your customers with a very quick and easy installation process. This plugin allows your customers to make use of a really smart and innovative live chat system that is also compatible with WooCommerce websites. In addition to keeping up real time conversations you also get to monitor all your website traffic and maximise all your conversions with triggers as well.



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JS Support Ticket

JS Support Ticket is a WordPress plugin that is really efficient, powerful and easy to use. This plugin is based on a really trusted open source ticket system using which you get to add user friendly customer support to your website. The plugin allows you to create plugins from the front-end and comes with a lot of amazing features for free compared to the other WordPress ticketing systems.



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LiveSupporti

LiveSupporti is a WordPress plugin using which you get to add live free chat to your website. This is a really helpful plugin using which you provide your customers with greater ease of accessibility and customer support. In addition to that the plugin also comes with a forever free plan with unlimited simultaneous chats, unlimited websites, SSL encryption, chat history and a hundred and fifty distinct chat sessions every month.



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WP Support Desk

WP Support Desk is a complete and thorough plugin using which you get to create a full customer support desk on your website on a simple dashboard. Unlike other plugins that use your existing resources and slow down the website speed, this plugin works on a really efficient algorithm that does not reduce the speed of your website at all speed its high functionality and features.



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Zendesk Chat

Using this plugin you not only get to communicate with your customers with the real-time chat but also get to monitor all chats and activities on your website. With such an advanced level of customer support you get to provide your customers with speedy responses and solve their problems in no time ensuring maximum customer satisfaction and in consequence greater sales and profits.



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CM Answers

CM Answers is the ultimate questions and answers plugin for WordPress using which you get to add a really thorough and systematic question and answer section to your website. Using this plugin users get to ask questions, leave comments, upload files in the discussion board and vote as well. This plugin allows users to have full moderation access for the questions and answers. Using this plugin you can also create a number of form categories and restrict user capabilities as well.



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Tagove – Live Chat Software

This is a really unique and creative live chat plugin that allows users to access text, video and voice chat on their website. In addition to the simple chat options you can also add things like real-time monitoring features, screen sharing and co browsing to your website as well. With this plugin you help your customers make the perfect choice while shopping online leading to greater customer satisfaction and higher sales.



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Reve Chat

Reve Chat is a really efficient and powerful WordPress plugin using which users can engage in real time conversations with the customers using this customer engagement software. Using this plugin you actually get to guide your customers as they go through your website and help them make the perfect purchase. This live customer support plugin is amazing for actually resolving all the issues your customers may have so you get to make recurrent customers.



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Chatrify Live Chat

This live chat plugin was designed with the sole purpose of providing your customers with great customer engagement and support. Using this plugin you get to engage in real time conversations with your customers and provide them with support and help for making purchases. By being there for your customers throughout the shopping experience you allow them to feel like they are actually at your store making a purchase. This plugin not only will impress your customers but also promises to increase your online business conversions.



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Catchers Helpdesk

Catchers Helpdesk is a free WordPress plugin using which site admins can provide help and support to customers very quickly and efficiently. This plugin allows users to interact with customers and resolve all their issues in the minimum time possible. In addition to that using this plugin you also get to acquire personal information regarding the customers and transform potential customers into actual customers.



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HappyFox Chat

HappyFox Chat is one of the best selling software on ProductHunt. This plugin allows users to keep up unlimited real time conversations with customers, allow app integration and add fully customizable widgets as well. This smart and intuitive plugin allows you to convert all the anonymous visitors of your website to leads. In addition to that this  next generation plugin improves conversion rates immensely (around ten times) by third party app integration like Google Analytics and Shopify.



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Live Chat Plugin

ZupportDesk is a live chat plugin that allows sites and users of all nature to communicate and interact with their customers in a really efficient way. This live chat plugin allows users to answer all their customers’ questions and queries right on time so as to improve not only customer support but sales as well. This plugin is available in both free and paid versions and is perfect for websites of all sizes, small and big.



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Tiviclick Video Chat

Tiviclick Video Chat is a really innovative and easy to use video chat plugin. This plugin integrates the widget to your WordPress side and allows face-to-face real time video chat with customers so you can not only provide customer support but actually build a relationship with your customers. Using this sense of loyalty and trust that you get to build with this plugin you get higher sales and hence a successful business.



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Helprace Feedback Tab

Helprace Feedback Tab is a plugin that is aimed to help you gather the maximum amount of feedback from your website and truly understand your customers views and feedback related to your brand and your products. The plugin allows you to actually connect with the site visitors or blog readers and engages them at the right time when it is necessary. Using this plugin users can not only access the company’s user portal but the questions, ideas, problems, praise and the knowledge base as well. Not only do users get to send direct feedback to you through emails but they can also do so with the Helprace help desk.



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Netrox SC Live Chat

Netrox SC is a plugin using which you get to interact with your customers and keep up real-time conversations with them. In addition holding more than a thousand free options this plugin is also very customizable and easy to use. Netrox SC is easily integrated with third parties and send automatic invites, has an answering machine, holds chat calls using automated responses and automatically bans all unwanted visitors as well. All this is done based on a number of things like the UTM tags, time on website, time on page, country, city, referrer, pages viewed, search query and a number of other things as well.



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HappyFox Helpdesk

Happy Fox Helpdesk is a really special and responsive plugin that you can add to your website and easily provide efficient customer support to all your customers easily from the admin dashboard. This plugin is a great support tool for all sorts of businesses and really aims to please all customers. In addition to that HappyFox also allows you access to a number of functions without requiring you to leave your WordPress account.



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Discussion Board

Discusssion Board is a really user friendly and flexible plugin that allows you to add a message board, discussion board or forum to your website. Using this plugin you get to create a new post type and you can also create front end login and registration forms. Using this features you get to decide and choose who has access to the discussion board and who doesn’t.



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LiveHelpNow

LiveHelpNow is a tab plugin that allows you to get back to your customers in a really quick and efficient way. This plugin is really intuitive, generates automated responses for frequently asked questions and helps you keep up conversations in a really amazing way. With this plugin your customers avail all the information in one place and help you ensure maximum consumer satisfaction and enjoy more sales as well.



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Chat by Flyzoo

Chat by Flyzoo is a plugin that allows you to not only communicate with your users but create a complete online community. With private chats, chat rooms and much more, this plugin is loaded with features and is integrated with membership and social media plugins as well. The ideal plugin for dating websites, webinars, social networks, forums, gamers, traders, radio stations and much more. Using this plugin you get to connect with users and engage them in an amazing way.



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Live Chat by Supsystic

Live chat is a plugin that allows all sorts of website users to keep up real time conversations with customers. Not only do you get to keep up conversations with your customers but you also get to help them as best as possible. This plugin engages your customers in a really amazing way. With this plugin you don’t even need to register on any sort of services and enjoy high speed and efficiency.



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Live Chat 24/7

Live Chat 24/7 is a plugin that adds a complete knowledge base to your website. This smart and intuitive plugin not only adds a chat features but helps you create your very own efficient chatbot. The plugin gives automated responses to frequently asked questions, generates responses and even comes with a language processor to match all the questions with relevant keywords. In addition to that you can even remove all unwanted connect with a single click in no time.



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LiveAgent

Live Agent is one of the most affordable and convenient live chat, help desk and ticketing system for your website. Using this plugin you get to actually engage with all your viewers in real-time, have conversations with them and get back to all their questions and queries. With only one click using this powerful customer support plugin you get to take your website a step further with fast and easy installation that requires no coding whatsoever.



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Tawk.to Live Chat

Tawk.to Live Chat is a free live chat plugin that you can add to your website and communicate with all your customers in a really fast and efficient way. Using this plugin you get to not only communicate but also monitor your visitors as well with just one click. Without any spam or malware you get to create your website in a really accessible and approachable way.



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Live Chat by OggFlow

Live Chat by OggFlow is a plugin for WordPress using which you can easily add a live chat feature to your website or blog. Using OggFlow you get to handle and manage all your services, emails, live chat, facebook and twitter feeds and tickets for free. Using this highly efficient plugin you get to respond to all your customer requests in a really efficient way in no time leading to increased sales and customer satisfaction.



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Rocket.Chat LiveChat

Rocket Chat Live Chat is a plugin that adds an amazing live chat feature to your website. Using this feature customers can reach out to you and have all their queries answered with one simple click. By providing ease to your customers and helping them with all their problems you gain not only customers but you get to create a complete family of loyal customers by simply taking into account immediate feedback and keeping up real time conversations.



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Help Scout

Help Scout is a website plugin that allows you to add a live chat feature to your website. Using this plugin you get to satisfy your customers, increase sales and gain more sales in consequence as well. Not only do you get to communicate with your customers with this plugin, you get to build a relationship through real-time conversations and feedback.



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FreeCall

FreeCall is a website plugin that allows you to add a really efficient and simple worldwide simple calling service to your website. Using this plugin you get to add an amazing call feature to your website that lets you connect with all your customers with one simple click. This service allows you to boost your sales and services and keep all your customers satisfied.



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Live Chat Support

Live Chat Support is a plugin that allows you to add the live chat feature to your website for free. This particular plugin is best for all sorts of small business and does not require any sort of third party connections either. This fully functional live chat plugin allows you to add the live chat plugins completely for free. By communicating with your users directly you get to increase conversion rates as well.



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About The Author

Oliver Dale is the founder of Kooc Media, an online company which has been working with WordPress since 2009. He has written hundreds of posts about WordPress in that time and founded two theme companies which provide free and paid themes to millions of users.

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